Sales and Return Policy
NOTE: These polices apply to all drop ship and wholesale customers as well.
Ordering Policies, Terms & Conditions
Any merchandise not in stock will be automatically canceled and that item (or items) costs will be refunded back to you. You can specify that we replace any out of stock items with an substitute item of similar design and price by telling us that in the "Comments" section of the checkout page.
Most orders are shipped within 24 to 48 (business) hours of placement(weekends excluded) in MOST cases.
We are NOT responsible if your eBay customers cancel orders for any reason. Backorders are not held and any items that are out of stock will be refunded and you will need to reorder.
All domestic orders are shipped via USPS Priority Mail, UPS GRound and Fedex Ground. You the customer are responsible for all freight charges, insurance, handling charges and customs fees. Drop-ship orders will be shipped either UPS Ground, Fedex Ground or USPS Priority Mail. If we are drop shipping for you, it is best you tell your customers to expect a 3 to 5 day delivery time in MOST cases but NOT a guarantee.
You will receive email confirmation with tracking numbers once your orders have shipped. To check status of an order you will simply log into our website (upper right of our pages) and in your user account click on “Order History” button, to view your orders history.
IMPORTANT! When you checkout you agree that you understand the shipping costs are an estimate, and the actual shipping costs could be more, or less than what the shopping cart calculates depending on the weight of the order and the shipping address. You agree to pay the additional shipping costs. In that case, what we do is simply charge your card the difference or reconcile your order and credit your credit card if it's less than the cart charged you. We will send you an email letting you know this either way after your order has been processed and shipped.
International Ordering & Shipping:
All international orders OVER $50.00 USD MUST be paid via wire transfer or if under $50.00 USD via(VERIFIED) PayPal, NO exceptions! After you have placed several orders with us, and we are tight, and we let the juice roll, we can talk about accepting credit card as a primary payment method. The ONLY exception to this rule is if you are an international "AdultTurnkeySuperStore.com" client/operator. We assume NO responsibility for your shipments once they have left our warehouse. We accept no responsibility if your items are opened, damaged, and or confiscated by your countrys customs agents etc. Make sure you ask us to insure your orders! Additional charges will of course apply. You the customer are responsible for all freight charges, insurance, handling charges and customs fees. IMPORTANT!! YOU ACKNOWLEDGE AND UNDERSTAND THAT THE SHOPPING CART SHIPPING CHARGES ARE AN ESTIMATE, AND THAT THE FINAL SHIPPING COSTS COULD BE HIGHER ONCE WE FINALLY GET THE ORDER PULLED, PACKED, AND PUT ON A SCALE WITH THE SHIPPING ADDRESS. YOU AGREE TO PAY ANY ADDITIONAL SHIPPING COSTS THAT MAY APPLY AT THAT TIME. IF YOU REFUSE THE ORDER AFTER ALL OF THAT, YOU WILL BE CHARGED A 20% RESTOCKING FEE. DON'T SAY WE DID NOT WARN YOU! We ship all international orders via US Postal Priority Global Air Mail.
Refused orders (domestic and overseas):
You will be charged a 25% restocking fee plus all applicable freight and handling charges will be added for orders refused. Refused means any and all orders you refuse to take delivery, and the package is taken back by the delivery service on the day of delivery. Further, the customer will have to pre-pay the re-shipped order. If the fault lies with OvniWholesale.com the order will be fully credited or reshipped at our expense. For drop shipping, if the mail couriers fail to locate your customers address, we assume NO liability for failed shipments and you agree to pay all re-shipping costs, fees and or refunds due to your customers if they cancel the order.
Damages & Shortages:
Any damages or shortages must be reported to OvniWholesale.com within 48 business hours of receipt of goods. NO exceptions! All merchandise that leaves our warehouse is inspected as it is pulled and packed and is shipped in excellent condition or it does NOT pass our final shipping inspection. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier. If we are drop shipping for you, it’s in your best interests to tell your customers about the 48 hour damage report clause. You have been warned!
ALL SALES ARE FINAL and shipped One Way! In addition, due to the ”health related” nature of our products, only manufacture defects or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. All returns must have a return authorization number that will b3e issued by us when you contact us about the issue. Unauthorized returns will not be accepted. Any return deemed saleable will be subject to a restocking fee or will be returned to the customer at the customer’s expense. Items discontinued by OvniWholesale.com and or its manufacturers are not returnable and no credit will be issued. Authorizations expire 30 days from the issue date. Email us to obtain a return authorization (RA) number.
Turnkey Superstore Sales:
Due to the duplicateble nature of this product, all sales are final and you agree to waive all charge back claims as a result. Optional add-ons are also non-refundable including but not limited to, graphic templates, SSL certificates and monthly web fees. Please note, we do NOT transfer any shopping cart licenses for a grace period of 12 months. Once 12 months has passed, you may request a license transfer.
ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN.
BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD OVNIWHOLESALE.COM AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES TO YOUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.
WE ARE NOT LIABLE IF YOUR PACKAGE IS DELIVERED TO YOUR ADDRESS AND IS STOLEN, LOST OR VANISHES AFTER THE DELIVERY SERVICES DELIVERS/LEAVES YOUR PACKAGE! WE SHIP EVERYTHING WITH TRACKING NUMBERS AND DELIVERY CONFIRMATIONS WHICH WILL VERIFY SUCCESSFUL DELIVERY. IF YOU THINK YOUR PACKAGE WILL BE STOLEN OR LOST, YOU SHOULD CONTACT US BEFORE PLACING YOUR ORDER AND PUCHASE SOME SHIPPING INSURANCE AT ADDITIONAL COSTS TO YOU. IF YOUR PACKAGE DOES END UP MISSING AFTER IT HAS BEEN DELIVERED, IT IS BETWEEN YOU AND THE DELIVERY SERVICE.
NOTE: These polices apply to all drop ship customers as well. These policies are subject to change at any time without prior notice.
Do you still have questions?
If you didn't find the answer you were looking for, you can contact us and one of our knowledgeable Customer Service Associates will be happy to help you. We're happy to serve you!