Help zone

Ordering:
If you want to roll with us you’re going to have to come up with our $100.00 minimum order. Drop ship orders, "verifiable operating websites and eBay accounts" (and we do check!) will have no minimums. Our AdultTurnkeySuperstore.com operators also have no minimums.

Any merchandise not in stock will be automatically canceled. You can specify that we replace any out of stock items with an substitute item of similar design and price by telling us that in the "Comments" section of the checkout page.

Shipping:
Most orders are shipped within 24 to 48 hours of placement in MOST cases. We are NOT responsible if your eBay customers cancel orders for any reason. Back orders are not held and any items that are out of stock will be refunded and you will need to reorder. All orders are shipped USPS Priority Mail, USPS Priority International, UPS and Fedex Ground. The customer is responsible for all freight charges, insurance, handling charges and customs fees. Drop ship orders will be sent either Fedex Ground, UPS Ground, USPS Priority and USPS Priority International. If we are drop shipping for you, it is best you tell your customers to expect a 5 to 10 day delivery time in MOST cases.

You will receive email confirmation with tracking numbers once your orders have shipped. To check status of an order you will simply log into our website under your user account and in the upper right you will see “Order History” button, click it and hit the “search button” to view your orders history.

IMPORTANT! When you checkout, the shipping costs are an estimate, and the actual shipping costs could be more, or less than what the shopping cart calculates/estimates. In that case, what we do is simply charge your card the difference or reconcile your order and credit your credit card if it's less than the cart charged you. We will send you an email letting you know this either way after your order has been processed and shipped.

International Ordering & Shipping:
All international orders over $50.00 USD MUST be paid via wire transfer, NO exceptions! After you have placed several orders with us, and we are tight, and we let the juice roll, we can talk about accepting credit card as a primary payment method. We assume NO responsibility for your shipments once they have left our warehouse. We accept no responsibility if your items are opened, damaged, and or confiscated by your countries customs agents etc. Make sure you insure your orders. You the customer are responsible for all freight charges, insurance, handling charges and customs fees. We ship all international orders via US Postal Priority Air Mail or USPS Express Mail.

Refused orders:
You will be charged a 25% restocking fee plus all applicable freight and handling charges will be added. Further, the customer will have to pre-pay the re-shipped order. If the fault is with OvniWholesale.com the order will be fully credited or reshipped at our expense. For drop shipping, if the mail couriers fail to locate your customers address we assume NO liability for failed shipments and you agree to pay all re-shipping costs, fees and or refunds due to your customers if they cancel the order. .

Damages & Shortages:
Any damages or shortages must be reported to contact1@OvniWholesale.com within 48 hours of receipt of goods. NO exceptions! All merchandise that leaves our warehouse is inspected as it is pulled and packed and is shipped in excellent condition. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier. If we are drop shipping for you, it’s in your best interests to tell your customers about the 48 hour damage report clause. You have been warned!

Returns:
ALL SALES ARE FINAL! Due to the ”health related” nature of our products, only manufacture defects or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. All returns must have a return authorization number. Unauthorized returns will not be accepted. Any return deemed salable will be subject to a restocking fee or will be returned to the customer at the customer’s expense. Items discontinued by OvniWholesale.com and or its manufacturers are not returnable and no credit will be issued. Authorizations expire 30 days from the issue date. Email us to obtain a return authorization (RA) number.

Turnkey Superstore Sales:
Due to the duplicateble nature of this product, all sales are final and you agree to waive all charge back claims as a result. Optional add-ons are also non-refundable including but not limited to, graphic templates, SSL certificates and monthly web fees. Please note, we do NOT transfer any shopping cart licenses for a grace period of 12 months. Once 12 months has passed, you may request a license transfer.

IMPORTANT:
ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN.

BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD OVNIWHOLESALE.COM AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES TO YOUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.

All order inquiries should be emailed to us at: contact1@OvniWholesale.com

NOTE: These polices apply to all drop ship customers as well. These policies are subject to change at any time without prior notice.

WEB SITE USER AGREEMENT BETWEEN USER AND OVNIWHOLESALE.COM.

This Web site (the "Site") is offered to you by Ovni Holdings, LLC. 7477 W. Lake Mead Blvd., Suite 170 Las Vegas, Nevada 89128, (the "Company") on the condition that you accept the terms, conditions, and notices contained in this Web Site User Agreement, and any amendments (the "Agreement") and on other pages of the Site. YOU AGREE TO READ THIS USER AGREEMENT CAREFULLY BEFORE USING THE SITE. YOU MAY NOT ACCESS OR USE THIS WEB SITE UNLESS YOU AGREE TO THEM. BY USING THIS WEB SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THE TERMS, CONDITIONS AND NOTICES IN THIS AGREEMENT AND YOU AGREE TO THEM. The Company reserves the right to change the terms, conditions and notices under which this Web site is offered at any time in its sole discretion, and your continued use constitutes agreement to any such changes.

PERSONAL AND NON-COMMERCIAL USE

This Site, including all information, text, graphics and code (collectively "Content"), is copyrighted and protected by worldwide trademark, trade dress, copyright and other intellectual property laws and treaty provisions (Copyright © 2000-2008 Ovni Holdings, LLC. and/or its suppliers. All rights reserved.) OvniWholesale.com,. and other names, products and/or services referred to on the Site are trademarks or registered trademarks of OvniWholesale.com. Other product and company names mentioned on the Site are the trademarks of their respective owners unless otherwise specified.

We authorize you to view and download and copy the Content for your own personal, non-commercial use as long as you maintain all copyright and other notices contained in the content, with all other rights reserved. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorized copying of the Content. Except as expressly provided herein, the Company does not grant any express or implied intellectual property right to you. REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

1. you are at least 18 years of age and have the legal right to possess adult oriented materials and sex toys in your community and legal jurisdiction.

2. You have provided true, accurate, current and complete information about yourself as prompted on the site. Your billing address should be the address and phone number your credit card bank has on file for you.

3. You will not use this Web site for any purpose that is improper, unlawful or prohibited by the terms, conditions or notices in this Agreement and on this Web site and that you will act in good faith in your relationships with OvniWholesale.com, Inc.

4. You are not a partner, employee or owner of ovniWholesale.com.

5. You understand that you will be exposed to visual images, verbal descriptions and audio sounds of a sexually oriented, frankly erotic nature, which may include graphic visual depictions and descriptions of nudity and sexual activity. You affirm that you are voluntarily choosing to do so, because you want to view, read and/or hear the various materials which are available, for your own personal enjoyment, information and/or education. Your choice is a manifestation of your interest in sexual matters, which is both healthy and normal and, which, in your experience, is generally shared by average adults in your community. You are familiar with the standards in your community regarding the acceptance of such sexually oriented materials, and the materials you expect to encounter are within those standards. In your judgment, the average adult in your community accepts the consumption of such materials by willing adults in circumstances such as this which offer reasonable insulation from the materials for minors and unwilling adults, and will not find such materials to appeal to a prurient interest or to be patently offensive.

PROHIBITED ACTIVITIES.

You agree not use the Web site to:
• Upload, post or otherwise transmit any communication or material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, that infringes any copyright, trademark, trade secret, patent or other proprietary right, disruptive to the site, harmful to minors, hateful, or racially, ethnically or otherwise objectionable;
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Web site;
• Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation except as otherwise expressly authorized by the Company;
• Disrupt or interfere with the operation of the Web site or any servers or networks connected to the Web site service or disrupt any other user's enjoyment of the Site of any affiliated or linked sites;
• Violate any applicable local, state, national or international law or regulation;
• Upload, post or otherwise transmit any obscene material or material containing child pornography.
• Upload, post or otherwise transmit any material containing viruses, Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, or surreptitiously intercept or expropriate any system, data or personal information.
• Deep link to this Site, use any meta tags or other hidden text using our name, trademark or product name, or frame any Content without our express written consent;
• Collect or store personal data about other users.

INDEMNITY You agree to indemnify and hold the Company, its directors, officers, agents, affiliates, suppliers and employees harmless from any and all claims, losses, damages, liabilities, costs and expenses (including reasonable attorney's fees) which arise out of, are connected with or directly relate to your use of the Site, the products obtained through the site or any violation of this Agreement.

USE OF INFORMATION AND PRIVACY The Company may monitor your use of the Site and may ask that you provide personal information, including financial information. You understand and agree that the Privacy Policy may change from time to time.

CONTENT PROVIDED BY YOU

By posting messages or engaging in other communication to the Company or this Site, you grant to the Company a perpetual, worldwide, irrevocable, non-exclusive, royalty-free license to use, download, copy, reproduce, modify, distribute, publish, transmit, transfer, sell, license, display, perform, adapt and otherwise exploit such communication in all media now known or hereafter devised, and you agree that the Company is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to the Company. You further recognize that the Company does not want you to, and you represent and warrant that you shall not, provide any information or materials to the Company that are defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporate the proprietary material of another. You acknowledge and agree that communications and transmission to and from the Company Web site are not confidential. You waive all rights to any claim against the Company, its directors, officers, agent, suppliers or employees for any alleged or actual infringement of any proprietary, privacy, publicity, moral or attribution rights in connection with such communication.

LINKS TO OTHER WEB SITES

The Site may contain links to Web sites operated by parties other than the Company. The links are provided for your convenience only. The Company does not control the Web sites and is not responsible for the content on such Web sites. By offering links, the Company is not implying that it endorses anything contained on such Web sites or has any association with the operators of the Web sites.

LIABILITY LIMITATION & DISCLAIMER OF WARRANTIES

Information or advice received from this Web site should not be relied upon for personal, medical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation.

THE COMPANY, ITS DIRECTORS, OFFICERS, AGENTS, AFFILIATES, EMPLOYEES AND ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE RELIABILITY, ACCURACY, SUITABILITY OR TIMELINESS OF THE CONTENT, PRODUCTS OR SERVICES ACCESSIBLE THROUGH THE SITE. ALL INFORMATION AND SERVICES ARE PROVIDED "AS IS" OR "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, AND PRODUCTS ARE PROVIDED SOLELY WITH A LIMITED WARRANTY. OTHER THAN THE LIMITED WARRANTY FOR PRODUCTS DESCRIBED ABOVE, THE COMPANY AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION, PRODUCTS AND SERVICES AVAILABLE THROUGH THIS SITE, INCLUDING (WITHOUT LIMITATION) ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, AGENTS, EMPLOYEES OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES WHATSOEVER. WITHOUT LIMITING THE FOREGOING , THE COMPANY AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS OR LOSS OF USE IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY CONTENT, PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE. THE COMPANY AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY SUCH DAMAGES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF THE COMPANY, ITS DIRECTORS, OFFICERS, AGENTS, EMPLOYEES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Some jurisdictions do not allow the limitation of liability or exclusions of certain warranties or liability, so some of the above limitations may not apply to you. If you are dissatisfied with any portion of this Web site or with any of these terms of use, your sole and exclusive remedy is to discontinue using this Web site.

RELATIONSHIP

There is no confidential, fiduciary, contractually implied or other relationship created between you and the Company other than as stated in this Agreement. You agree that no joint venture, partnership, employment or agency relationship exists between you and the Company as a result of this Agreement or use of this Web site.

INTERNATIONAL USERS

This Web site is controlled, operated and administered by the Company from its offices within the United States of America. The Company makes no representation that materials at this site are appropriate or available for use at other locations outside of the United States and access to them from territories where their contents are illegal is prohibited. You may not use the site or export the Content in violation of any applicable laws and regulations. If you access this site from a location outside of the United States, you are responsible for compliance with all local laws.

GENERAL

This Agreement is governed by the laws of the United States and of the State of Nevada. Unless otherwise agreed in writing, any claim, dispute or controversy of any kind, in any way arising out of or relating to the Site, this Agreement, or any purchase made through the Site (excepting any claim, dispute or controversy relating to intellectual property rights) shall be subject to exclusive, final and binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association, and conducted in Las Vegas, Nevada, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Any litigation relating to this Agreement shall be subject to the jurisdiction of the Federal Courts of the District of Las Vegas, Nevada, with venue lying in Las Vegas, Nevada, with the losing party responsible for costs, including without limitation, court costs and reasonable attorneys fees and expenses. You agree that any cause of action you may have with respect to your use of the Site, this Agreement or any purchase made through the Site must be commenced within one (1) year after the claim or cause of action arises.

In the event any provision of this Agreement is determined to be invalid, illegal or otherwise unenforceable, such provision shall be deemed to have been deleted from this Agreement. The remainder of this Agreement shall remain in full force and effect according to its terms.

This Agreement contains the entire understanding and agreement of the parties with respect to the use of this Web site. It supersedes all prior oral or written understandings and agreements relating to use of this Web site. Company's waiver of any provision of this Agreement shall not be deemed to waive it for the future.

You agree that we may, in our sole discretion, at any time and without cause, may terminate your use of the Site or any portion of the Site, without liability to you. Sections entitled Liability Limitation & Disclaimers of Warranty, Indemnity, and General will survive any termination of this Agreement.

NOTICES

Except as explicitly stated otherwise, notice to the Company must be given by postal mail to Ovni Holdings, LLC, Attn. Legal Department, P.O. Box 28909. Las Vegas, Nevada 89126 and notice to you may be given by an e-mail sent to the address you provided (if any) or by a general notice posted on the Site. E-mail notice shall be deemed given 24 hours after the e-mail is sent. Postal notice shall be deemed given 3 days after the date of sending.

Any part of this agreement is subject to change for any reason we see fit, without any notice to you. By placing orders with us, you hereby agree to these terms.