NOTE: These polices apply to all drop ship and wholesale customers as well.
Ordering Policies, Terms & Conditions
Ordering:
If you want to roll with us your going to have to come up with our $100.00 minimum
order. Drop ship orders will have no minimums. In a perfect world every order
you place with us is perfect and no one ever makes any mistakes, and everything
goes off 100% error free. Unfortunately within a perfect world we do not live. We
are all human and we can sometimes make mistakes, it happens to the best of
us. However, we are nice people and we prefer dealing with nice people also.
So if there is a problem, be nice and let's work together in solving it. If
you contact us and are rude and nasty, you may risk getting cut off and your
account with us canceled, it depends on your level of rudeness and or nastiness.
We reserve the right to decide what that level is!
Any merchandise not in stock will be automatically canceled. You can specify that we replace any out of stock items with an substitute item of similar design and price by telling us that in the "Comments" section of the checkout page.
Shipping:
Most orders are shipped within 24 to 48 hours of placement in MOST cases. We
are NOT responsible if your eBay customers cancel orders for any reason. Backorders
are not held and any items that are out of stock will be refunded and you will
need to reorder. All orders are shipped USPS Priority Mail and Fedex Ground.
The customer is responsible for all freight charges, insurance, handling charges
and customs fees. Drop ship orders will be sent either Fedex Ground or USPS
Priority. If we are drop shippi9ng for you, it is best you tell your customers
to expect a 5 to 10 day delivery time in MOST cases.
You will receive email confirmation with tracking numbers once your orders have shipped. To check status of an order you will simply log into our website under your user account and in the upper right you will see “Order History” button, click it and hit the “search button” to view your orders history.
IMPORTANT! When you checkout you agree that you understand the shipping costs are an estimate, and the actual shipping costs could be more, or less than what the shopping cart calculates depending on the weight of the order and the shipping address. You agree to pay the additional shipping costs. In that case, what we do is simply charge your card the difference or reconcile your order and credit your credit card if it's less than the cart charged you. We will send you an email letting you know this either way after your order has been processed and shipped.
International Ordering & Shipping:
All international orders MUST be paid via
wire transfer or PayPal, NO exceptions! After you have placed several orders
with us, and we are tight, and we let the juice roll, we can talk about accepting
credit card as a primary payment method. We assume NO responsibility for your
shipments once they have left our warehouse. We accept no responsibility if
your items are opened, damaged, and or confiscated by your courtiers customs
agents etc. Make sure you insure your orders. You the customer is responsible
for all freight charges, insurance, handling charges and customs fees. IMPORTANT!! YOU ACKNOWLEDGE AND UNDERSTAND THAT THE SHOPPING CART SHIPPING CHARGES ARE AN ESTIMATE AND THAT THE FINAL SHIPPING COSTS COULD BE HIGHER ONCE WE FINALLY GET THE ORDER PULLED, PACKED, AND PUT ON A SCALE WITH THE SHIPPING ADDRESS. YOU AGREE TO PAY ANY ADDITIONAL SHIPPING COSTS THAT MAY APPLY AT THAT TIME. IF YOU REFUSE THE ORDER AFTER ALL OF THAT, YOU WILL BE CHARGED A 25% RESTOCKING FEE. DON'T SAY WE DID NOT WARN YOU! We ship
all international orders via US Postal Priority Global Air Mail.
Refused orders:
You will be charged a 25% restocking fee plus all applicable freight and handling
charges will be added for orders refused. Refused means any and all orders you refuse to take delivery, and the package is taken back by the delivery service on the day of delivery. Further, the customer will have to pre-pay the re-shipped
order. If the fault lies with OvniWholesale.com the order will be fully credited
or reshipped at our expense. For drop shipping, if the mail couriers fail to
locate your customers address we assume NO liability for failed shipments and
you agree to pay all re-shipping costs, fees and or refunds due to your customers
if they cancel the order.
Damages & Shortages:
Any damages or shortages must be reported to OvniWholesale.com within 48 hours
of receipt of goods. NO exceptions! All merchandise that leaves our warehouse
is inspected as it is pulled and packed and is shipped in excellent condition.
If the cartons are delivered damaged, opened or re-taped, you MUST file a claim
with the carrier at the time of delivery. No exceptions will be made here. Save
the original cartons and packaging for inspection by the carrier. If we are
drop shipping for you, it’s in your best interests to tell your customers
about the 48 hour damage report clause. You have been warned!
Returns:
ALL SALES ARE FINAL and shipped One Way! In addition, due to the ”health related” nature of our products,
only manufacture defects or items with concealed damages as a result of shipping
will be authorized for return. The merchandise returned must be in original
packaging and free of any and all customer markings, tags or stickers. All returns
must have a return authorization number. Unauthorized returns will not be accepted.
Any return deemed salable will be subject to a restocking fee or will be returned
to the customer at the customer’s expense. Items discontinued by OvniWholesale.com
and or its manufacturers are not returnable and no credit will be issued. Authorizations
expire 30 days from the issue date. Email us to obtain a return authorization
(RA) number.
Turnkey Superstore Sales:
Due to the duplicateble nature of this product, all sales are final and you agree to waive all charge back claims as a result. Optional add-ons are also non-refundable including but not limited to, graphic templates, SSL certificates and monthly web fees. Please note, we do NOT transfer any shopping cart licenses for a grace period of 12 months. Once 12 months has passed, you may request a license transfer.
IMPORTANT:
ITEMS SOLD BY US ARE SOLD AS ADULT NOVELTIES. THERE MAY BE ITEMS IN OUR INVENTORY
THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE
CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY
LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED
BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN.
BY ORDERING OUR PRODUCTS YOU HEREBY AGREE TO HOLD OVNIWHOLESALE.COM AND ITS AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES, AND OR DAMAGES TO YOUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.
All order inquiries should be emailed to us at: contact1@OvniWholesale.com
NOTE: These polices apply to all drop ship customers as well. These policies
are subject to change at any time without prior notice.
Fast Shipping Worldwide!
